Shukran is a fast-growing fintech helping service workers in hospitality and tourism access tips digitally—and much more. Beyond tipping, our platform unlocks financial services like credit services, insurance, and digital payments for a previously underserved workforce.
About Shukran
Job Summary
We are seeking Relationship Managers to spearhead Shukran's growth within our segmented markets. In this role, you will drive market activation, lead B2B acquisition, and build strong relationships. The ideal candidate is someone who gets energized by growth, loves a balance of being out in the field or in the office, and is a relater who turns conversations into lasting partnerships. You will be at an advantage if you already have an existing network in the hospitality space.
Key Responsibilities
Market & Revenue Growth
• Lead Shukran's commercial growth across the Kenyan Market
• Identify, engage, and close high-potential partners in hospitality — hotels, restaurants, tour companies, and hospitality groups
• Own the full sales cycle: prospecting, pitching, negotiating, and closing
• Map and prioritize key regions, segments, and partnerships for high-impact expansion
Client Relationship Management
• Work hand-in-hand with the Customer Success team to ensure onboarding, retention, expansion, and upsell of Shukran Finance products
• Maintain strong, long-term B2B relationships across all accounts
Sales Strategy & Execution
• Achieve quarterly and annual targets for client acquisition and tipping volume
• Monitor market dynamics, customer feedback, and competitor activities to inform strategy
• Adjust go-to-market approaches based on real-time insights and field data
• Prepare weekly sales reports, pipeline updates, and performance insights
Product Feedback & Market Intelligence
• Develop deep knowledge of Shukran's products and communicate their value clearly to clients
• Gather insights from partners and users to support product localization and feature improvements
• Work closely with product teams to provide structured feedback and market intelligence
CRM & Operational Coordination
• Maintain accurate client data, deal progress, and account activity in Shukran's CRM systems
Required Qualifications
• 5+ years of experience in business development, sales, partnerships, or account management — ideally in fintech, hospitality or SaaS platforms
• A proven track record of driving B2B growth and managing high-value client accounts
• Deep understanding of Kenya's hospitality sector and strong industry networks
• Excellent communicator, negotiator, and relationship builder
• Comfortable working independently in fast-moving, startup environments
• Data-driven, strategic thinker with strong execution skills
• Passionate about digital transformation and improving financial inclusion
• Bachelor's degree in Business, Marketing, Tourism, Finance, or a related field
Key Skills
• Business Development & Sales
• B2B Relationship Management
• Sales Strategy & Execution
• Market Analysis & Growth Strategy
• Client Account Management
• Negotiation & Deal Closing
• CRM Systems (Salesforce, HubSpot, or similar)
• Market Research & Intelligence
• Communication & Stakeholder Engagement
• Financial Acumen
• Strategic Thinking & Problem-Solving
• Ownership & Initiative
• Data-Driven Decision Making
• Professionalism & Integrity
What We Offer
• Competitive base salary and performance-based commissions
• Growth opportunities in a fast-growing fintech company
• Opportunity to make a significant impact on financial inclusion in Kenya
• Collaborative, innovative work environment
• Flexible working arrangements
• Professional development and learning opportunities
• Health insurance and other employee benefits
How to Apply
To apply for this position, please click the "Apply on Company Website" button to submit your application through the company's application system.
Application deadline: December 14, 2025
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